Privacy policy

Moiloc respects the privacy of all users of its site and ensures that the personal information you provide is treated confidentially. This privacy statement will explain:

1. what personal data we process;

2. how we obtain personal data;

3. for what purposes we process personal data;

4. on what legal grounds we process personal data;

5. for how long we retain personal data;

6. with whom we share personal data;

7. how we protect personal data;

8. what kind of cookies we use;

9. what rights you as a data subject have;

10. how updates to this privacy statement will be made available; and

11. how you can contact us for questions or requests regarding your personal data.

 

1. What personal data do we process?

Personal data is any information that can be used to directly or indirectly identify you or another person. We obtain certain personal information in connection with the products and services we provide:

• When you place an order, we need your name, e-mail address and payment details to process your order and to keep you informed of its progress.

• We use your data to inform you about the development of the website and about special offers and promotions. If you no longer appreciate this, please send an email to info@moiloc.com to inform us and unsubscribe. Information about the use of our site and the feedback we receive from our visitors help us to further develop and improve our site.

• When responding to a promotion or campaign, we will collect your name, address and e-mail address to carry out the promotion and measure the response to our marketing campaigns.

 

2. How do we obtain personal data?

In many cases the personal data that we process is shared to us by you. For example, you may provide your personal data to us when calling or e-mailing us for product information, by registering as a user, by subscribing to our social media accounts or mailings or by applying for a job, internship or volunteer position.

In certain cases, Moiloc may obtain personal data from publicly available information from your social media interactions with us or posts about us, and information from third party data providers to whom you have consented to share your information.

   

3. What are the purposes for processing personal data?

The main reason we process your personal data is to provide and improve the services, products and experiences that you and other customers have come to expect from us. We will use you data to process your order as quickly and easily as possible, to inform you about the new developments in our products and services, and to improve our performance to provide you with better services.

 

4. On the basis of what legal grounds do we process personal data?

We do not process personal data without legitimate legal grounds. The grounds for our data processing include primarily:

• preparation for or performance of contracts - e.g. when we use your personal data to take and handle orders, delivery products and services, and process payments.

• compliance with our legal obligations - e.g. when we use your personal information to comply with laws.

• our legitimate interest to maintain a well-functioning business – e.g. when we provide you with interest-based advertising, when we improve Moiloc’s products and services, when we protect the security of our customers, our employees and others.

• your consent – e.g. when we send you marketing communications and you have given consent.

 

5. For how long do we retain personal data?

We do not retain personal data longer than necessary for the data processing purposes. At the same time, we duly observe the relevant legal requirements regarding minimum data retention periods. This means that the retention period of your personal data depends on the purposes for which it is processed and the applicable data retention legal requirements. For example, personal data regarding customers, suppliers and other contracting parties as well as employees, interns and volunteers is retained for seven years in accordance with articles 2:10 and 3:15i of the Dutch Civil Code (Burgerlijk Wetboek) and article 52 of the General Tax Act (Algemene wet inzake rijksbelastingen).

 

6. With whom do we share personal data?

We do not share your personal data with third parties, unless it is necessary for the data processing purposes or we are required to do so by law. This means under circumstances we may share your personal data with inter alia carriers that provide transportation services, warehouses that store our products, credit check companies, insurance companies, marketing agencies, payroll companies and our group companies.

We will only transfer your personal data to a third party for the purposes and on the legal grounds as stated in this privacy statement. If a third party processes your personal data as a data processor (as defined in the General Data Protection Regulation), we will conclude a processor agreement with such third party, which agreement meets the relevant legal requirements. Third parties to whom we transfer your personal data are themselves responsible for compliance with privacy legislation. We are neither responsible nor liable for the processing of your personal data by such third parties.

In order for us to operate our business normally, we may need to transfer your personal data to certain recipients in a country outside the European Economic Area. In that case we will ensure that the data transfer is compliant with the applicable law by, for example, using the European Commission standard contractual clauses for such data transfer.

 

7. How do we protect personal data?

We take relevant technical and organisational measures to ensure an appropriate level of security to protect your personal data. Technical measures include inter alia password protection  and data encryption. Organisational measures include inter alia screening of staff that may have access to personal data and restricting data access to those that strictly need access in order to achieve the data processing purposes.

 

8. What kind of cookies do we use?

We use cookies and similar technologies in order to, among other things, make our website as user-friendly as possible. Further details can be found in the cookie statement published on our website.

9. What rights do you have as a data subject? 

As a data subject, you have the following rights under the relevant privacy legislation:

• right to be informed of the way we process your personal data;

• right to access your personal data;

• right to rectify or correct your personal data if it is inaccurate or incomplete;

• right to erase your personal data;

• right to object to or request restriction of processing of your personal data;

• right to data portability;

• right to object to profiling;

• right to withdraw your consent; and

• right to lodge a complaint with the relevant supervisory authority (in the Netherlands this is the Dutch Data Protection Authority).

We respect your rights and will be pleased to facilitate lawful exercise of your rights. However, there may be circumstances under which we are not able to accommodate your request due to certain legal obligations that we must comply with.

If you have any questions or requests regarding your privacy rights, please feel free to contact us by using our contact information stated below. We will respond within four weeks after receiving your question or request. We will handle your request only if it concerns your own personal data. In order to make sure that we do not provide your personal data to unauthorised persons, we will need to verify your identity before substantively handling your request.

10. Languages and updates

This privacy statement is drafted in English and may be translated by us into other languages for reference purposes. In case of discrepancies between different language versions, the English version prevails. 

We may update this privacy statement from time to time without prior notice. The latest version will always be available on our website. We encourage you to visit this webpage regularly in order to ensure that you are informed of our latest privacy policy.

 

11. Contact information

If you have any questions, requests or complaints regarding the processing of your personal data, please feel free to contact us via e-mail (info@moiloc.com) or by post (Graftermeerstraat 39A, 2131AA Hoofddorp).