All Moiloc products, disregarding the platform of purchase, are eligible for a two-year warranty from the date of purchase (proof of purchase required), provided that they have been under normal use. Warranty claims should be directed to Moiloc, the responsible entity for providing warranty coverage.

Please note that the warranty does not cover accidental damage or abuse or any alteration, service or repair performed by any party other than Moiloc. For products out of warranty, our repair representative will contact you about repair or swap possibilities at your expense. Defective products covered by the warranty will be repaired for free. We recommend that you first look up the manual for possible solutions to your problem. If the problem persists, please fill in this form.

If you would like to make a warranty claim, please contact us at info@Moiloc.com.

Our representative will get in touch and assist you with the process. Videos and photos showing the condition of the product may be required in order to facilitate your request.

Once we have confirmed your return, you may proceed with shipping the product back. Please retain your proof of shipment until your return has been received and processed by us. Upon its arrival, the product will be inspected by our experts.

Based on the assessment results, we will notify you about the decision over your warranty claim and details on whether the repair is free of charge or if there will be a charge, specifying the amount if applicable. Alternatively, if you prefer not to have it repaired, we can explore the possibility of offering an old-for-new replacement at a discounted price..

With a commitment to providing the utmost service excellence, we invite you to consider registering for our premium warranty programme within six months from the date of purchase. Defective products covered by the premium warranty service will be replaced with brand-new one instead of receiving repairs. For further information, please visit the Premium Warranty page.

We strive to ensure your satisfaction with our products and services. If you have any further questions or concerns regarding our return policy, please do not hesitate to contact us at the provided email address.